How to Log In to the Swasthya Sathi Portal

Beneficiary Login vs Beneficiary Search

Unlike some government schemes, Swasthya Sathi's public-facing beneficiary tools work primarily through a search function ("Find Your Name") rather than a traditional username/password login for individual beneficiaries. Most day-to-day tasks, checking enrolment, viewing card details, don't require creating a personal account at all.

How to Access Your Swasthya Sathi Details Online

1. Visit the official portal at swasthyasathi.gov.in
2. Click "Find Your Name" on the top menu
3. Enter your registered mobile number, Aadhaar number, or URN (Unique Registration Number)
4. Complete any verification step shown (such as an OTP)
5. View your enrolment status, family member details, and card information

Application Status Login (For New Applicants)

If you've submitted a new enrolment application and want to check its progress specifically (separate from an already-issued card), use the dedicated application status page at accounts.swasthyasathi.gov.in, under "Check your Application Status." This uses your application reference details rather than a general account login.

New Enrolment Portal

For submitting a brand-new enrolment (if you're not yet registered under Swasthya Sathi), the relevant portal section is the public data entry system, accessible from the main website's "Apply Online" area. Note that the full enrolment process isn't entirely self-service online in every case, some steps, particularly document verification, are completed at a Duare Sarkar camp or through your local administration.

Common Login/Access Issues

"No record found" when searching: Double-check you're using the exact mobile number, Aadhaar number, or URN registered at the time of enrolment. If your mobile number has since changed, search using Aadhaar or URN instead.

OTP not received: Confirm the mobile number you're entering matches your registered number exactly. If your number has changed since enrolment, the OTP will go to the old number, not your current one, and you won't receive it; use Aadhaar or URN as an alternative search method.

Application status shows no update for a long time: This can happen when a required document or verification step is still pending at the district level. Visiting your local Duare Sarkar camp or BDO/SDO office with your application reference is the fastest way to get a specific update, rather than repeatedly checking online.

Card details don't match your family situation: If a family member's details are missing or incorrect, this needs to be corrected through Form C (member name correction) submitted at a Duare Sarkar camp, rather than through the online search tool itself.

Using the Official Mobile App

For a more convenient option than repeatedly visiting the website, West Bengal has released an official Swasthya Sathi mobile app on the Google Play Store. It lets you check your registration details, search the empanelled hospital list, and verify your URN directly from your phone.

Hospital-Side Login (For Reference Only)

Empanelled hospitals use a separate provider-side login system to process pre-authorisation and claims for admitted patients. This is not relevant to individual beneficiaries checking their own details, if a hospital asks you for information beyond your card and ID, that's a hospital administrative process, not something you need to access yourself.

What to Do If You're Locked Out or Stuck

If none of the above resolves your issue, for example, you've lost access to your registered mobile number and don't have your Aadhaar or URN handy, the most reliable option is visiting your nearest Duare Sarkar camp in person with whatever identification you do have. Staff there can typically look up records using additional details beyond what the online search tool accepts.

Frequently Asked Questions (FAQ)

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